Games: Technical Support by the Illiterate

I don't play a lot of computer games - never have. But every now and again I like to have something on hand to kill some time. A favourite de-stressor and time waster has been Battlefield 2 from EA Games. It's first-person shooter on the military side of things in a fictional near-future world.

My trouble started when I decided to check out if there was a patch for the game since I had noticed a couple of glitches in the game play. I downloaded the appropriate patch and proceeded to apply it. Whether something went wrong, or I somehow got the wrong patch, I don't know what exactly happened, but suddenly I couldn't get into the game. It just wouldn't let me sign in no matter what I did, checked, double-checked. There should have been no problem.

So I figured something was screwed up and tried to re-install the game. BIG mistake apparently. The damned thing doesn't even accept my previously valid CD key, so it doesn't even start the install process. So I contact EA technical support online.

BIG mistake apparently.

It's really not that hard a problem to describe. "I'm trying to install the game, but it doesn't accept the CD key as valid. I've double-checked I'm entering it correctly." That's the short version, but do you really need anything more? Apparently, yes.

Long story short, the first moron sent me on a wild goose chase for a fix that doesn't even apply in this situation, and then I get some half-baked response about a bunch of other conflictst don't apply because I replied that it wasn't that.

So I try again. This person didn't even read the message or look at the screen caps or look up previous contacts with EA because I got yet another response that has nothing to do with getting an invalid CD key message while trying to install the game.

Is my use of English really that bad?? I doubt it.

I doubt I will be playing Battlefield 2 anytime soon.